Frequently Asked Questions
The Company
All Ashley stores are independently owned and operated. Ashley stores leverage Ashley Furniture Industries-leading brand products and services to provide the highest level of service at each step in the customer’s shopping journey.
Ashley Furniture Industries is a privately owned company. Therefore, you cannot purchase stock.
Information regarding current job openings at Ashley Furniture Industries, LLC is available on our Careers website.
If you are interested in employment at an Ashley store, please contact the individual store.
No.
The Furniture
Dimensions can be seen on the Product detail page in the description area.
Our upholstery products have a tag located under one of the seat cushions or under the unit itself. The tag shows a universal cleaning code. An explanation of those cleaning codes is available on our site.
We cannot sell a table leaf separately from the table. Each leaf is cut when the table is made; therefore additional leaves are not available.
California King size is 4″ longer and 4″ narrower than King size.
DuraPella® is a high-tech fabric that is a breakthrough in comfort. DuraPella® consists of 100% MicroDenier Polyester Suede, which gives you the subtle look and elegant feel of suede, yet is durable and stain-resistant… the best of both worlds! Everyday spills like coffee, wine and even ball point pen are cleaned easily and effectively with a mixture of low PH balance liquid soap and water. You can enjoy luxury in everyday living with DuraPella®!
Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers that are made especially for furniture work well in touching up most flaws.
If the item(s) you purchased require assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please submit the following information: a copy of your original sales receipt, your name, fax number or mailing address and the model number(s) you need to assemble. You may fax your request to 800-856-4976 or mail it to:
Ashley Furniture Ind., LLC.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
Purchasing Our Products
The Ashley Store Locator will help you find the nearest Ashley store.
The Ashley Furniture Industries (www.ashleyfurnitureindustriesllc.com) web site is a manufacturer’s web site designed to showcase our furniture products. Prices are not shown on this site because Ashley is a retail chain of independently owned and operated stores. To obtain pricing, please visit your nearest Ashley store or other retailer.
Since the store where you purchased your furniture is independently owned and operated, we are unable to access their delivery information. The Ashley store or retailer can contact their Ashley Furniture Industries customer relations manager for delivery status information.
Ashley stores and retailers are independently owned and operated. We do not have access to their inventory.
Unfortunately, we do not have catalogs or brochures that can be sent directly to consumers. Our catalogs are available for viewing at authorized Ashley stores and retailers.
Unfortunately, we do not sell directly to the general public. We sell to Ashley stores and retailers.
Each Ashley store and retailer is independently owned and operated, therefore, stores may offer a variety of financing options. Ashley Furniture Industries does not offer financing directly to consumers.
Due to the large quantity of furniture we produce, we do not take custom orders. However, we do have a wide variety of styles in our dynamic product line. To find a style that will complement your home, you may want to visit a local Ashley store or retailer.
The Warranty
Each authorized Ashley store and retailer is independently owned and operated. Each store sets its own policies regarding returns and exchanges. Please contact the store where you purchased your furniture.
The Website
The Ashley Furniture Industries (ashleyfurnitureindustriesllc.com) website is designed to showcase a wide variety of our dynamic product line. The site does not feature every style. You may want to visit your nearest Ashley store or retailer to view more furniture or to browse through their full color catalog.